LEAD MEMBER SERVICES ASSOCIATE

Reports to: Coordinator, Member Services
Department: Membership & Club Services


 

Purpose: The purpose of the Lead Member Associate role is to provide, create and maintain excellent service to members in a professional and courteous manner at all times. The individual will do this by modeling standards, training staff and have an “outside the box thinking” to improve all aspects of the Membership department.

 

 Duties and Responsibilities:

  • Welcome all individuals, handle incoming calls & follow up calls in a friendly manner
  • Develop, maintain friendly relationships with members to create a positive environment for all
  • Provide informative and energetic membership tours to prospective members customizing the experience by matching their unique needs, interest and goals with RA Clubs and Services
  • Upsell services to clients and members that match their interests and needs
  • Monitor and control access to the facility
  • Possess skills to sell a membership & enroll the person using established procedures
  • Complete program registrations in person and over the phone using established procedures
  • Balance receipts at end of each shift
  • Provide detailed, accurate & timely information on schedules, fees, programs & facilities
  • Accurately complete paperwork including; applications, time cards & incident reports etc.
  • Know & enforce established policies; ensure that members are aware of policies & procedures
  • Open/Close facilities according to established procedures; adhere to safety guidelines/practices
  • Communicate to Supervisor any areas that raise concern from members or constituents.

 

Added Duties:

  • Act as support for all Member Service Staff by creating an organized communication structure
  • Point person on ensuring the desk is organized and running smooth
  • Report any Database issues to Coordinator, Member Service
  • Manage RA Information Binder and other resources that are used to aid staff with serving clients
  • Manage RA Feedback E-mail Account
  • Completely Daily and Monthly inventory checks and report stock requirements to Coordinator, Member Service
  • Manage an inventory system for all supplies which includes maintaining regular supplies and placing orders
  • Assist Coordinator with managing a Bad Debt call system which includes; following up with clients, recording findings, collecting payments and reporting to Membership Coordinator
  • Assist with Retention System which includes but not limited to; calling soon to expire/ expired members, follow up information calls and competing a weekly status report
  • Assist with Implementing procedures/ changes to enhance the Member Service Department
  • Assist Membership Coordinator to improve sales within certain Membership Categories by prompting upselling

 

Job Requirements: Experience with Membership Software Program, Excel, MS Word, Word Perfect programs, Adobe and Legend. Standard First Aid and CPR C

Education: High School Graduate, Post-Secondary education in related field is ideal 

Skills Required:

  • Excellent Customer Service Skills
  • Strong Leadership Skills
  • Excellent communication skills both written and oral
  • Outgoing and have the ability to think outside the box

 


DEADLINE FOR APPLICATION: August 24, 2021

Candidates wishing to apply should submit an application including a cover letter, qualifications & references. Only those candidates selected for an interview will be contacted.  Resumes with references will be accepted by drop off or by e-mail.

Email: jobs@racentre.com - Please put job title in subject line.

The RA is an equal opportunity employer. Accommodations for job applicants with disabilities are available upon request.


The RA is proud to be completely SMOKE FREE  
Smoking or vaping tobacco or cannabis is prohibited anywhere inside the RA buildings and on the entire property (including all outdoor spaces such as parking lots and playing fields). Those who choose to partake in smoking or vaping must do so at a location off RA properties.