TEMPORARY CLOSURE:

All programs, activities and services are currently suspended.

We appreciate how difficult the evolving COVID-19 situation is and we thank you for your understanding and patience.

Please take care of yourselves, each other and be well.

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TEMPORARY CLOSURE

All programs, activities and services have been suspended until further notice.

During this period, the telephones will be answered Monday to Friday, 8am to 4pm. We are currently operating with very minimal staff on a reduced schedule. Your patience during this time is appreciated and we will respond as quickly as resources allow.

We appreciate how difficult this evolving situation is and we thank you for your understanding and patience.

Please take care of yourselves, each other and be well.

 


MESSAGE TO RA MEMBERS

Tuesday, March 24, 2020

Dear RA Members,

As you are aware, the RA made the difficult decision to suspend operations as of the end of business Sunday, March 15, 2020. These are extraordinary circumstances and our organization continues to work through the various implications to our staff, volunteers, members and community.

We know that the next number of weeks will raise many questions and place significant strain on many individuals, businesses and organizations – and the RA is no exception.

As expected, the RA is receiving several questions and inquiries about our programs, services and operations. We are diligently working through these messages, but please note we are currently operating with very minimal staff on a reduced schedule. Your patience and understanding are appreciated.

Once we return to regular operations, the RA will be reviewing and reconciling accounts for the interruption in service.  We will communicate more on this at that time.  

The RA Leadership team is taking all required actions to ensure the health and safety of our staff, members and RA community and to help ensure the future of our not-for-profit Association. This has resulted in significant actions, including major reductions to our workforce through temporary lay-offs. Please know that not one of these decisions has been easy. 

For this reason, we respectfully ask that if possible in the spirit of the RA value “Stronger Together” you consider leaving your account “as is” with no adjustment, renew your membership or register now for summer programs in a united effort to mitigate the serious financial strain that these unprecedented times have placed on our not-for-profit Association. 

We also know that many of our staff members will struggle to make ends meet during this temporary lay-off.  We have set-up an RA Staff Hardship Fund campaign on GoFundMe in order to collect funds to directly help staff members in need. Through the generosity of our RA community, we will be able to “Give Back” and help ensure that members of our team are able to focus on what is really important, staying healthy, by reducing their worry on the necessities of their households.

This past week has been incredibly difficult for our entire RA community – members, staff and volunteers. We are truly blessed to be part of such a caring and compassionate community and we appreciate every message and show of support that we have and continue to receive. Please know that we are working diligently to ensure that we will have our beloved RA to return to once we emerge from this crisis "Stronger Together".

We hope you are remaining safe, supported and healthy. We look forward to seeing you again! 


CEO Message - March 19, 2020

RA CEO Message - March 26, 2020

RA CEO Tosha Rhodenizer gives an update on the RA and the RA family – one week later – and highlights the urgent need for the three levels of government to step-up and help not-for-profits and charities. Click here to watch

 


RA Staff Hardship Fun

RA Staff Hardship Fund - GoFundMe campaign

We have set-up an RA Staff Hardship Fund campaign on GoFundMe in order to collect funds to directly help staff members in need.

 


CEO Message - March 19, 2020

CEO Message - March 19, 2020

If you have not already taken the time to watch, we encourage you to view the March 19 message from RA CEO Tosha Rhodenizer. Click to view.

 


 

TEMPORARY CLOSURE - What does this mean? 

The RA is proud to offer a broad range of programs and services. As a community partner our priority is always the health and safety of our members, clients, volunteers and staff including many who may be particularly vulnerable to COVID-19. 

With new cases indicating transmission through community contact and after careful consideration and review of recommendations from community health leaders, the RA made the difficult decision to suspend operations as of the end of business Sunday, March 15, 2020. 


The following is a list of impacted programs and services: 

  • Clubs – all club programming and activities within the RA Centre has been suspended.
  • Racquet Courts - no access at any time.
  • March Break Camps – following the advice of public health authorities we cancelled all of our March Break Camps. A full credit will be put on your account.
  • Arena Operations – all rentals and ice activities will be suspended. Those with ice rentals will be contacted by staff members to re-schedule ice times upon the resumption of operations. 
  • Sport Leagues – until further notice league operations have been suspended. Further updates will be provided upon resumption of play. 
  • Fitness Centre and Classes – operations at the Riverside Campus (RA Centre) are being suspended. All of our corporate LifeFIT sites are currently closed until such time as our clients and partners indicate otherwise.
  • Food and Beverage Services – The Fieldhouse and CaféRA are closed. Scheduled events and conferences will be contacted to look at alternative dates following our resumption of operations. 

As expected, the RA is receiving several questions and inquiries about our programs, services and operations. We are diligently working through these messages, but please note we are currently operating with very minimal staff on a reduced schedule. Your patience and understanding are appreciated.

Once we return to regular operations, the RA will be reviewing and reconciling accounts for the interruption in service.  We will communicate more on this at that time.  

We continue to pay close attention to their updates, advice and direction. As a responsible member of the community we are working to support the efforts of health officials to stop the spread of COVID-19. 


Ottawa Public Health continues to stress that the best way to prevent infection is:

  • Wash your hands often with soap and water, or use hand sanitizer
  • Avoid touching your eyes, nose, and mouth unless you have just washed your hands with soap
  • Cover your cough and sneeze with a tissue or into your arm, not your hand
  • If possible, stay home if you are sick
  • All travellers should follow the Ottawa Public Health guidance.
  • If you have even mild symptoms, stay home and call the public health authority in the province or territory you are in to inform them. They will provide advice on what you should do.
  • Avoid visiting people in hospitals or long-term care centres if you are sick 
  • It is still recommended to get your flu shot if you haven’t already as the flu virus is still circulating in the community.
  • Consider social distancing (ideally 2 metres).

For information on how to protect yourself, symptoms, and current travel advice, please refer to the following sites:

 

 

Thank you in advance for your cooperation. We can all work together to help keep our RA community safe and healthy.