Member Services Representative - Part-time

Status: Part time up to 24 hours per week as assigned

Hours: Monday - Sunday 5:30am – 11:00pm.  Shifts will range from 5hrs - 7.5hrs

Reports to: Manager, Membership Sales and Service


Under the guidance of the Manager, Membership Sales and Service the incumbent will be responsible for positively representing the RA at all times and providing excellent customer service and support to its members and guests at all times. Position includes performing a variety of transactions including registrations, maintaining member records, and cash handling procedures and providing information on programs, membership, and schedules.


Duties & Responsibilities

Under the direction of the Manager, Membership Sales and Service the Representative will:

  • Welcome all individuals, handle incoming calls & follow up calls in a friendly manner using prescribed greeting.
  • Develop and maintain friendly relationships with members and create a positive and inclusive environment for all.
  • Provide informative and energetic membership tours to prospective members customizing the experience by matching their unique needs, interest and goals with RA Clubs and Services.
  • Upsell services to clients and members that match their interests and needs
  • Assist and maintain Member Retention Plans
  • Monitor and control access to the facility.
  • Maintain the court reservation system and the guest management systems using established procedures.
  • Possess skills to sell a membership & enroll the person using established procedures.
  • Complete program registrations in person and over the phone using established procedures.
  • Balance receipts at end of each shift.
  • Provide detailed, accurate & timely information on schedules, fees, programs & facilities
  • Accurately complete required paperwork including, but not limited to, applications, time cards & incident reports
  • Know & enforce established policies; ensure that members are aware of policies & procedures.
  • Open/Close facilities according to established procedures and adhere to safety guidelines and practices.
  • Assist with implementing member special events and special activities.
  • Communicate to Manager any areas that raise concern from members or constituents.


Other Duties & Responsibilities

  • Perform other related duties as required
  • Attend New Employee Orientation within 60 days of employment
  • Attend staff meetings as scheduled
  • Obtain current CPR with AED and First Aid certification within first 90 days and keep current
  • Complete other appropriate trainings as required by position


Qualifications and Experience

  • Minimum 2 years prior experience working with the public in a customer service capacity
  • Ability to exercise mature judgement and sound decision making
  • Team player
  • Ability to work in a fast paced environment
  • Strong computer literacy skills
  • Strong communication and public relations skills
  • Verbal communication in both official languages (Asset)
  • CLASS Software experience (Asset)


Only those candidates selected for an interview will be contacted. Resumes will be accepted by drop off or by e-mail.


Drop off: ATTENTION: Blair Alexander, Lead Associate, The Recreation Association of the Public Service of Canada, 2451 Riverside Drive, Ottawa ON, K1H 7X7

By Email:


The RA is an equal opportunity employer.  Accommodations for job applicants with disabilities are available upon request.

RA Centre  |  2451 Riverside Drive, Ottawa, ON K1H 7X7 | 613.733.5100 |