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​How to register

On-line Registration:
PlayRA is the RA's on-line services portal.

RA members and non-members are welcome to register for any program that has a program code using the Play RA on-line registration service. Only credit cards will be accepted for online registration, please have your credit card ready when you register.  Association and Club memberships are currently not available for purchase on-line. Please register in person or by telephone.

By telephone:
Call the telephone registration line at 613-733-5100

​Only credit cards will be accepted for telephone registration, please have your credit card ready when you call. If staff are busy serving a client, please leave a message and your call will be returned as soon possible.

In person: 
Registration can be completed at the Member Services Desk, located near the east entrance of the RA Centre. Currently only payments by debit or credit cards (Visa & MasterCard) are accepted. No cash.
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For clarification on registration procedures, please contact Member Services Staff at 613-733-5100 or info@racentre.com.
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All fees are listed before taxes. Taxes will be added where applicable. 
Programs and fees are subject to change without notice.
Cancellation & Refund Policy

RA Association Memberships
  • RA Association Memberships are non-refundable
  • Government employees who pay membership dues by payroll deduction may cancel their RA membership one year after they join.

Memberships, Sports Leagues and Classes
  • Refunds are not issued for fees paid for club and recreational memberships. An account credit may be considered if supported by a medical certificate (must be submitted within one month of cessation of activity). 
  • Club and recreational memberships may upgraded at anytime during the membership period (additional fees apply). No refunds will be issued for downgrades.
  • Sports Leagues entry fees are non-refundable.
  • A member of a club may upgrade their membership at anytime throughout their membership period. No refunds will be issued for downgrades.
  • Those requesting cancellations of a class registration must do so 7 days prior to the start of the class.  Exceptions may be considered if supported by a medical certificate.  Members will receive a full refund if a program is cancelled by the Association.

RA Camps
  • To cancel a camp registration, please email info@racentre.com with your child’s name, the name of the camp, the date of the camp and supporting documentation where applicable. Cancellations cannot be done on-line.
  • If written cancellation request is received at least 30 days prior to the beginning of the camp session - Refunds are subject to a $20 administration fee per individual (this fee is waived if the amount is left as an account credit) and will be refunded by the same method of payment. Please allow a minimum of 2 weeks processing time.
  • If written cancellation request is received within 30 days of the beginning of a camp session - Refunds or account credits will not be issued other than in extraordinary circumstances, and medical documentation (case-by-case basis).
  • In the event that your child tests positive for Covid-19 – Immediately notify the camp office in writing of your intent to withdraw your child from camp. You must then provide, at your earliest opportunity, an official doctor's note with your child's name on it In order to receive a credit or refund. No refund or credit will be provided without. *Please note that a positive rapid test does not count as a doctor's note. Refunds are subject to a $20 administration fee per individual (this fee is waived if the amount is left as an account credit) and will be refunded by the same method of payment. Please allow a minimum of 2 weeks processing time.
  • If camp programs are cancelled by the RA (or by provincial or local health authorities) a  prorated refund will be issued by cheque ​. 

Court & Lane Bookings
  • No refunds. Credits will be given for bookings cancelled at least 48 hours prior to your reservation.


Send written cancellation requests to:
Member Services, RA Centre, 2451 Riverside Drive, Ottawa, Ontario  K1H 7X7    
By e-mail: info@racentre.com
  • Refunds are subject to a $20.00 administration fee per individual. If a credit option is chosen, the administration fee will be waved. 
  • Refunds are issued by cheque. Please allow a minimum of 6-8 weeks processing time.
For further information on the RA’s Refund Policy, contact Member Services at 613-733-5100.
Safeguarding your valuables
The RA encourages members to take precautions with their valuables while at the RA. If you choose to leave your valuables in your car, ensure they are out of sight. You should also make sure your car is locked at all times. There are day-use lockers in all locker rooms and wallet lockers in LifeFIT Centre, the East and West lobbies at the RA Centre. These wallet lockers are available for your use free of charge (see staff for a token). The Association is not responsible for lost, stolen or damaged items.
Locker Use
​Members have daily access to lockers while participating in an activity at the RA Centre. These day-use lockers must be emptied by close each night*.  We encourage you to take advantage of our Locker Rental Service.  Please stop by the Member Service Desk on your next visit and enquire about renting a locker.

* Please be advised that we conduct regular and routine checks of each locker room.  Without notice all unauthorized overnight use of a locker will result in the cutting of locks and removal of contents and will be subject to a flat rental fee of $25, payable upon pick-up of personal items from the Member Service Desk.  Confiscated items will be available for a period of 60 days, after which they will be donated to a local charity.  This will ensure that lockers are available for members wishing to take advantage of the rental service and for “Day-Use”.
Proximity Cards
Each proximity card is assigned to an individual person for her/his exclusive use. You are personally responsible for the use of your card.  Never lend your proximity card or allow unauthorized persons to enter an area for which they don’t have a card. Ask them to contact or direct them to the RA’s East Member Services Desk.  Lost, stolen or damaged proximity cards must be reported to the RA’s East Member Services Desk. Replacement for lost or stolen cards cost $15. The RA reserves the right to add/alter any of the above conditions from time to time as required.
For information on all RA Policies, please click here.
Payments
Currently only payments by debit or credit cards (Visa & MasterCard) are accepted. No cash.
2022 TAX RECEIPTS

Until February 28, 2023 you can access your 2022 tax receipt on the previous PlayRA site by CLICKING HERE. Please use your previous log-in and password.

​View the attached PDF for tips on how to access your receipt.