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How to register

On-line Registration:
PlayRA is the RA's on-line services portal.

RA members and non-members are welcome to register for any program that has a program code using the Play RA on-line registration service. Only credit cards will be accepted for online registration, please have your credit card ready when you register.  Association and Club memberships are currently not available for purchase on-line. Please register in person or by telephone.

By telephone:
Call the telephone registration line at 613-733-5100

​Only credit cards will be accepted for telephone registration, please have your credit card ready when you call. If staff are busy serving a client, please leave a message and your call will be returned as soon possible.

In person: 
Registration can be completed at the Member Services Desk, located near the east entrance of the RA Centre. Currently only payments by debit or credit cards (Visa & MasterCard) are accepted. No cash.
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For clarification on registration procedures, please contact Member Services Staff at 613-733-5100 or info@racentre.com.
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All fees are listed before taxes. Taxes will be added where applicable. 
Programs and fees are subject to change without notice.
Cancellation & Refund Policy

RA Association Memberships
  • RA Association Memberships are non-refundable
  • Government employees who pay membership dues by payroll deduction may cancel their RA membership one year after they join.
  • Send written cancellation requests to:
    Member Services, RA Centre, 2451 Riverside Drive, Ottawa, Ontario  K1H 7X7    
    By e-mail: info@racentre.com
    With any cancellation request, the member must return their membership card.

Activities and Clubs
  • Refunds are not issued for fees paid for clubs and recreational activities.  Exceptions to this policy may be considered if supported by a medical certificate which must be submitted within one month of cessation of activity.  NOTE: Some clubs have specific conditions regarding refunds. Specific policy is available upon request.
  • Members transferred out of the National Capital Region may arrange to transfer the balance of their club membership to another person or may be eligible for a partial refund.  Request for either must be accompanied with a letter from their employer.
  • A member of a club may upgrade their membership at anytime throughout the year.  No refunds will be issued for downgrades.
  • Club members may not transfer the balance of an annual membership to a seasonal activity.
  • Members requesting cancellations of a class registration must do so 7 days prior to the start of the class.  Exceptions may be considered if supported by a medical certificate.  Members will receive a full refund if a program is cancelled by the Association.
  • League entry fees are non-refundable.
  • Refunds are subject to a $20.00 administration fee per individual.
  • Send written cancellation requests to:
    Member Services, RA Centre, 2451 Riverside Drive, Ottawa, Ontario  K1H 7X7    
    By e-mail: info@racentre.com
    With any cancellation request, the member must return their membership card.

RA Camps
  • Cancellation requests received at least 30 days prior to the beginning of the camp session - You will receive your choice of credit on account or refund* providing written notification is given to camps@racentre.com.
  • Cancellation requests received with less than 30 days notice - There will be no credit or refund* except in the case of a medical reason. A doctor’s note must be submitted to camps@racentre.com along with the cancellation request.
  • Refunds are subject to a $20.00 administration fee per individual. If a credit option is chosen, the administration fee will be waved. 
  • Refunds are issued by cheque. Please allow a minimum of 4-6 weeks processing time.
  • Send written cancellation requests to:
    Member Services, RA Centre, 2451 Riverside Drive, Ottawa, Ontario  K1H 7X7    
    By e-mail: info@racentre.com. 
    With any cancellation request, the member must return their membership card.

For further information on the RA’s Refund Policy, contact Member Services at 613-733-5100.
Safeguarding your valuables
The RA encourages members to take precautions with their valuables while at the RA. If you choose to leave your valuables in your car, ensure they are out of sight. You should also make sure your car is locked at all times. There are day-use lockers in all locker rooms and wallet lockers in LifeFIT Centre, the East and West lobbies at the RA Centre. These wallet lockers are available for your use free of charge (see staff for a token). The Association is not responsible for lost, stolen or damaged items.
Locker Use
​Members have daily access to lockers while participating in an activity at the RA Centre. These day-use lockers must be emptied by close each night*.  We encourage you to take advantage of our Locker Rental Service.  Please stop by the Member Service Desk on your next visit and enquire about renting a locker.

* Please be advised that we conduct regular and routine checks of each locker room.  Without notice all unauthorized overnight use of a locker will result in the cutting of locks and removal of contents and will be subject to a flat rental fee of $25, payable upon pick-up of personal items from the Member Service Desk.  Confiscated items will be available for a period of 60 days, after which they will be donated to a local charity.  This will ensure that lockers are available for members wishing to take advantage of the rental service and for “Day-Use”.
Proximity Cards
Each proximity card is assigned to an individual person for her/his exclusive use. You are personally responsible for the use of your card.  Never lend your proximity card or allow unauthorized persons to enter an area for which they don’t have a card. Ask them to contact or direct them to the RA’s East Member Services Desk.  Lost, stolen or damaged proximity cards must be reported to the RA’s East Member Services Desk. Replacement for lost or stolen cards cost $15. The RA reserves the right to add/alter any of the above conditions from time to time as required.
For information on all RA Policies, please click here.
Payments
Currently only payments by debit or credit cards (Visa & MasterCard) are accepted. No cash.
Join the RA
The RA is a not-for-profit Association. An Association Membership is required to join all RA Clubs and LifeFIT fitness memberships and entitles members to preferred pricing on most lessons and programs. This Association Membership fee is payable when you initially register. 

​Click here to read about becoming an RA Member.