How to register

On-line Registration:
PlayRA is the RA's on-line services portal.

RA members and non-members are welcome to register for any program that has a program code using the PlayRA on-line registration service. Only credit cards (Visa & MasterCard) will be accepted for online registration, please have your credit card ready when you register. Association and Club memberships are currently not available for purchase on-line. Please register in person or by telephone.

By telephone:
Call the telephone registration line at 613-733-5100 ext 360.

Only credit cards (Visa & MasterCard) will be accepted for telephone registration, please have your credit card ready when you call. If staff are busy serving a client, please leave a message and your call will be returned as soon possible.

In person:
Registration can be completed at the Guest Services Desk, located near the east entrance of the RA Centre. Currently only payments by debit or credit cards (Visa & MasterCard) are accepted. No cash.

For clarification on registration procedures, please contact Member Services Staff at 613-733-5100 ext 360 or [email protected].

All fees are listed before taxes. Taxes will be added where applicable.
Programs and fees are subject to change without notice.

Cancellation & Refund Policy

RA Association Memberships

RA Association Memberships are non-refundable
Government employees who pay membership dues by payroll deduction may cancel their RA membership one year after they join.

Memberships, Sports Leagues and Classes

Refunds are not issued for fees paid for club and recreational memberships. An account credit may be considered if supported by a medical certificate (must be submitted within one month of cessation of activity).
Club and recreational memberships may upgraded at anytime during the membership period (additional fees apply). No refunds will be issued for downgrades.
Sports Leagues entry fees are non-refundable.
A member of a club may upgrade their membership at anytime throughout their membership period. No refunds will be issued for downgrades.
Those requesting cancellations of a class registration must do so 7 days prior to the start of the class. Exceptions may be considered if supported by a medical certificate. Members will receive a full refund if a program is cancelled by the Association.

Court & Lane Bookings

No refunds. Credits will be given for bookings cancelled at least 48 hours prior to your reservation

Send written cancellation requests to:
Guest Services, RA Centre, 2451 Riverside Drive, Ottawa, Ontario K1H 7X7
By e-mail: [email protected]

Refunds are subject to a $30 administration fee per individual. If a credit option is chosen, the administration fee will be waved.
Refunds are issued by cheque. Please allow a minimum of 6-8 weeks processing time.

For further information on the RA’s Refund Policy, contact Guest Services at 613-733-5100 ext 360.

RA Camps & Aquatics (Swim lessons)
To cancel a registration, please send written cancellation request to RA Guest Services by e-mail at [email protected] with the full name of the registered participant(s), the program name(s) and session date(s) you wish to cancel. Cancellations cannot be done on-line.

If written cancellation request is received at least 14 days PRIOR to the beginning of the session:

Refund - $30 administration fee per registered participant per session.
Account Credit - flat $30 administration fee.
Transfer – no fee, pending availability.

If written cancellation request is received WITHIN 14 days of the beginning of the session:

No refund, credit or transfer.

NOTES

Refunds will be processed by the same method of payment.
Should the registered participant miss 3 consecutive days of the session due to illness or injury, please e-mail [email protected] to discuss possible accommodations.
Should a swimming lesson be cancelled by the RA due to thunder and/or lightning, where possible a make-up class will be scheduled. If no make-up class can be scheduled, a pro-rated credit will be placed on your RA account.
If a program is cancelled by the RA prior to the start of the session registrants will receive a full refund.

Safeguarding your valuables

The RA encourages members to take precautions with their valuables while at the RA. If you choose to leave your valuables in your car, ensure they are out of sight. You should also make sure your car is locked at all times. There are day-use lockers in all locker rooms and wallet lockers in LifeFIT Centre, the East and West lobbies at the RA Centre. These wallet lockers are available for your use free of charge (see staff for a token). The Association is not responsible for lost, stolen or damaged items.

Locker Use

Members have daily access to lockers while participating in an activity at the RA Centre. These day-use lockers must be emptied by close each night*. We encourage you to take advantage of our Locker Rental Service. Please stop by the Guest Service Desk on your next visit and enquire about renting a locker.

* Please be advised that we conduct regular and routine checks of each locker room. Without notice all unauthorized overnight use of a locker will result in the cutting of locks and removal of contents and will be subject to a flat rental fee of $25, payable upon pick-up of personal items from the Guest Service Desk. Confiscated items will be available for a period of 60 days, after which they will be donated to a local charity. This will ensure that lockers are available for members wishing to take advantage of the rental service and for “Day-Use”.

Proximity Cards

Each proximity card is assigned to an individual person for her/his exclusive use. You are personally responsible for the use of your card. Never lend your proximity card or allow unauthorized persons to enter an area for which they don’t have a card. Ask them to contact or direct them to the RA’s East Member Services Desk. Lost, stolen or damaged proximity cards must be reported to the RA’s East Member Services Desk. Replacement for lost or stolen cards cost $15. The RA reserves the right to add/alter any of the above conditions from time to time as required.

For information on all RA Policies, please click here.

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Payments

Currently only payments by debit or credit cards (Visa & MasterCard) are accepted. No cash.